Cell C’s customer experience transformation

Overview

Entelect has been working with Cell C in a number of streams on digital projects all aimed at overhauling and dramatically improving customer experience across their largest customer touchpoints.

These initiatives included everything from analysis and UX, to development and devotion to specific experiences.

We’ve been working in various agile squads complete with all the required skills in the digital transformation initiatives.

These squads have tackled upgrades or full rebuilds of solutions for online self-service, in-store sales support and Black, Cell C’s disruptive video-on-demand streaming platform.

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